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Description
Picture the ability to quickly address customer needs and swiftly tackle production challenges. With the FactoryTalk® Remote Access™ solution, there's no need to travel for managing, configuring, or establishing secure connections to customer equipment. Experience a more efficient way to provide exceptional support from any location. Instantly access and assist customer machinery at a moment’s notice! When customers reach out, you can establish a connection rapidly, regardless of your whereabouts. By utilizing remote access, you eliminate the expensive time and costs associated with travel for assistance. This will not only benefit your customers, but it will also enhance your financial savings. Being able to service customer equipment on demand allows you to expedite solutions, minimize downtime, and elevate overall productivity. Ensuring the safety of your operations is paramount; with features like multi-factor authentication, encrypted protocols, and stringent local access controls, you can prioritize security effectively. Moreover, this approach not only streamlines support but also fosters stronger relationships with your clients, ultimately leading to sustained business growth.
Description
Splashtop SOS makes remote support easy. There's no need to travel to your user's location or waste time. Simply remote into the device and you can take control of it as soon as you need. You can quickly diagnose and fix the problem and make your customers happy.
Benefits and Key Features
* Simplified workflow - Your user launches the SOS app (can also be customized branded) on their device or computer. Once the session code is received, you can use it to open the session.
* The best tools and features - All you need to do the job quickly. You can share your screen to collaborate, transfer files between devices and chat with other users.
* Unlimited device support - All packages include unlimited device support. You only pay for the number concurrent technicians per annum. There is no yearly price rise as has become the norm with remote support products.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk
Integrations
Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$199.00/year/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rockwell Automation
Founded
1903
Country
United States
Website
www.rockwellautomation.com/en-us/products/software/factorytalk/remote-access.html
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/sos
Product Features
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management