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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Facio delivers AI-driven software infrastructure tailored for specialty insurance entities, including Managing General Agents (MGAs). Our innovative platform, FacioMGA, caters to the entire policy lifecycle, encompassing submission intake, risk classification, underwriting, quoting, binding, policy issuance, endorsements, billing, commissions, compliance, reporting, renewals, and integrations. Clients can customize products, rating rules, eligibility standards, workflows, documents, and permissions without the need to overhaul technology for each individual program. Additionally, Facio provides independent solutions for surplus-lines tax and fee computation, SIC/NAICS classification, sanctions screening, actuarial tasks, and automated workflows for carrier declinations. Our Org2vec technology establishes a memory backed by evidence, linking policies, contracts, financial records, assets, suppliers, cybersecurity frameworks, and operational data. Meanwhile, Facio Eigen introduces a zero-trust control framework that enforces permissions, rules, approvals, and audit trails for AI-enhanced decisions and actions. By leveraging these advanced technologies, we empower organizations to streamline their operations and enhance compliance.

Description

General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Guidewire No 
HubSpot CRM No 
Salesforce No 
Zoho CRM No 

Integrations

Guidewire Yes 
HubSpot CRM Yes 
Salesforce Yes 
Zoho CRM Yes 

Pricing Details

$65/mo./user + cloud
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Facio

Founded

1600

Country

United States

Website

www.facio.io

Vendor Details

Company Name

General Magic

Country

United States

Website

generalmagic.inc/

Product Features

Product Features

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