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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

FRAFOS has developed the ABC Session Border Controller (SBC), a versatile solution tailored for VoIP service providers and enterprises, which can operate seamlessly on high-performance hardware, dedicated appliances, and virtual environments. This SBC provides robust session border control, signaling mediation, call routing, and sophisticated media server functionalities, effectively catering to the evolving demands of VoIP and Next Generation Networks (NGN). Among its notable features are the Cluster Configuration Manager (CCM) for centralized management of multiple SBCs, integrated support for announcements and transcoding directly on the device, and the ability to record calls using SIPREC. Additionally, the ABC SBC bolsters network security through mechanisms such as rate limiting, content control, topology hiding, and media management, which collectively mitigate risks of fraud and denial-of-service attacks. Furthermore, it is capable of handling up to 5,000 concurrent calls on standard hardware and provides load balancing for VoIP traffic, making it a highly effective tool in modern communication infrastructures. Its comprehensive feature set ensures that it meets the demands of a wide range of users, from small enterprises to large service providers.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform No 
Cisco CX Cloud No 

Integrations

Avaya Experience Platform Yes 
Cisco CX Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FRAFOS

Founded

2010

Country

Germany

Website

www.frafos.com/abc-sbc

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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