Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Facility Manager (FM) serves as an event-driven, real-time solution for managing alarms. It offers a user-friendly and robust platform for creating, monitoring, and managing alarm groups. With a simple drag-and-drop interface, users can configure alarm groups by utilizing point data from various devices and networks. Each point can be tailored with specific activation settings to dictate when an alarm group is triggered. Additionally, multiple contacts are designated for each alarm group, ensuring prompt communication during an activation event. These contacts can receive notifications through several methods such as email, fax, SMS, or printed alerts. Moreover, the inclusion of a scripting language that utilizes SNMP empowers users to develop custom message types sent through modem commands. This strategy emphasizes event-driven processing for rapid and efficient functionality. When real-time conditions change, an alarm group is promptly activated, and notifications are dispatched immediately, allowing for seamless compatibility with existing Genesis and MAXIM products. This flexibility enhances the overall effectiveness of alarm management in diverse operational environments.
Description
QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.
It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.
You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.
Every year, more metrics and reports are available for free!
QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Asterisk
No
Grandstream Wave
No
Yeastar Cloud PBX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mass Electronics
Website
innotech.com/products/ProductDetails.aspx
Vendor Details
Company Name
Loway
Founded
2004
Country
Switzerland
Website
www.queuemetrics.com
Product Features
Facility Management
Asset Management
No
Commercial Properties
No
Equipment Management
No
Facility Scheduling
No
Incident Management
No
Inspection Management
No
Inventory Control
No
Maintenance Tracking
No
Preventive Maintenance
No
Residential Properties
No
Room Scheduling
No
Schools
No
Space Planning
No
Vendor Management
No
Visitor Management
No
Work Order Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes