Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Unleash the potential of rapid omnichannel experience development and implementation with the FICX No-Code CX Platform, transforming what once took months into mere days. This versatile tool allows you to craft omnichannel solutions tailored to any sector, seamlessly integrating both native and third-party features. You can personalize the aesthetics to align perfectly with your brand identity, ensuring a cohesive customer journey. By deploying digital customer experience processes across all interaction points, you can significantly boost self-service adoption. This empowers customers to enjoy uniform experiences across various screens and devices. Additionally, bridge the divide between your customers and technological infrastructure with a fully integrated digital experience. Harness the power of pre-built connectors, comprehensive APIs, and SDKs to easily connect with back-end services, streamlining operations and enhancing user satisfaction. Ultimately, the FICX platform positions your business to respond swiftly and effectively to evolving customer needs.
Description
A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Zendesk
Yes
Ameyo by Exotel
No
Five9
Yes
Freshchat
No
Freshdesk
No
Genesys Cloud CX
No
Google Chrome
No
NiCE CXone Mpower
Yes
Snowflake
Yes
Integrations
Salesforce
Yes
Zendesk
Yes
Ameyo by Exotel
Yes
Five9
No
Freshchat
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
Google Chrome
Yes
NiCE CXone Mpower
No
Snowflake
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FICX
Founded
2012
Country
Israel
Website
ficx.com
Vendor Details
Company Name
Knowmax
Founded
2017
Country
India
Website
www.knowmax.ai
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
No-Code Development
AI-Assisted Development
No
Business Process Automation
No
Collaborative Development
No
Data Aggregation and Publishing
No
Deployment Management
No
Drag & Drop
No
Integrations Management
No
Iteration Management
No
Performance Monitoring
No
Requirements Management
No
Templates
No
Visual Modeling
No
Web / Mobile App Development
No
Workflow Management
No
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes