Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
fcase is an integrated Fraud Orchestrator. This comprehensive approach to fraud management systems goes beyond simple, standalone detection into an enterprise-focused process.
This holistic view of fraud data allows for standardising fraud case interactions, fraud operational processes and governance models. It also provides for performance and quality indicators to be normalised. Our next-generation technologies combine different data platforms and collect information from multiple fraud detection sources to manage fraudulent activities at an enterprise level with adaptive analytics.
fcase covers all financial crime, risk compliance, and customer care systems. It centralises alerts and events to one enterprise-wide platform for all your fraud investigation reporting and compliance reporting needs.
fcase consolidates multichannel fraud data, simplifies management, centralises data analytics, and significantly increases efficiency.
To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com.
Description
Smartnumbers guarantees that your voice network remains secure, dependable, and compliant, whether your goal is to combat fraud in the contact center, authenticate callers, or transition to SIP safely. By equipping organizations to mitigate business disruptions, Smartnumbers enhances caller authentication and fraud detection in contact centers. The service offers pre-answer caller authentication, which optimizes the customer experience by identifying and redirecting suspicious calls before they are answered. It also minimizes identity verification questions, thereby shortening call durations and saving both time and money while enhancing caller authentication. Over 350 organizations trust Smartnumbers to provide their essential services, including financial institutions, the Ministry of Defence, and emergency services, all of which have stringent security and reliability needs. We collaborate with top communications providers and technical vendors, allowing you to acquire Smartnumbers through your preferred supplier, ensuring a seamless integration into your existing systems. With these comprehensive solutions, you can focus on your core operations while maintaining peace of mind regarding security.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Amazon EC2
Yes
Cisco CX Cloud
No
Diamond IP
No
Genesys Cloud CX
No
Udentify
Yes
Verizon Cloud
No
aiReflex
Yes
Integrations
Amazon Web Services (AWS)
Yes
Amazon EC2
No
Cisco CX Cloud
Yes
Diamond IP
Yes
Genesys Cloud CX
Yes
Udentify
No
Verizon Cloud
Yes
aiReflex
No
Pricing Details
Annual Subscription Fee
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
fraud.com
Founded
2022
Country
United Kingdom
Website
www.fraud.com/products/fcase-fraud-orchestration
Vendor Details
Company Name
Smartnumbers
Founded
1995
Country
United Kingdom
Website
smartnumbers.com
Product Features
Fraud Detection
Access Security Management
Yes
Check Fraud Monitoring
Yes
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
No
For Insurance Industry
Yes
For eCommerce
No
Internal Fraud Monitoring
Yes
Investigator Notes
Yes
Pattern Recognition
Yes
Transaction Approval
Yes