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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Experience exceptional property management with FCS CosmoPMS, a platform designed for the hospitality industry that is optimized for mobile devices. This advanced system allows users to streamline both front and back of house operations, leading to improved efficiency that boosts revenue and occupancy rates. With its user-friendly interface, managing operations becomes effortless and straightforward. Accessible on various mobile devices, including tablets and smartphones, FCS CosmoPMS enables easy configuration of user roles, Forex, room rates, and customization of guest forms. It also features seamless integration with SiteMinder and OTAs like Booking.com, allowing for real-time, two-way connections that enhance reservation management. Save valuable time by automating housekeeping tasks, ensuring guests never have to wait for a clean room again. Forget about the need for walkie-talkies or phone calls to check room availability. By leveraging data-driven insights, you can increase profits and monitor your hotel's growth while maintaining complete control over operations. FCS CosmoPMS empowers hospitality professionals to optimize their services and elevate guest experiences.

Description

trustMinder is an innovative, cloud-based platform designed to capture the Voice of the Customer, enabling brands and governmental agencies to assess their customer experience effectively. Trust, a critical component of customer retention, is something that cannot be overlooked; when customers lose trust, they often seek alternatives. With trustMinder, you can actively monitor and nurture that trust, ensuring you stay attuned to the customer experience around the clock. By employing advanced techniques to gather and analyze feedback, trustMinder transforms conventional surveys into powerful insights that can drive business decisions. You can gather feedback across multiple channels, converting it into practical strategies. Through the utilization of real-time text analytics and machine learning, you are empowered to swiftly uncover the reasons behind your customer experience scores. Additionally, you can generate dynamic reports that not only illustrate customer experience metrics but also correlate them with business activities and operational data. This allows you to detect customer concerns immediately and address them without delay, fostering a more responsive relationship with your audience. Ultimately, trustMinder enables you to build a stronger connection with your customers by prioritizing their trust and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BOTSHOT Yes 

Integrations

BOTSHOT No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

FCS Computer Systems

Founded

1982

Country

Singapore

Website

fcspms.com

Vendor Details

Company Name

trustMinder

Website

trust-minder.com

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering No 
Employee Management No 
Extended Stay Yes 
Front Office Management Yes 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) Yes 
Housekeeping Management Yes 
Loyalty Program Yes 
Maintenance Management No 
Marketing Automation Yes 
Marketing Management No 
Multi-Property No 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property Yes 
Vacation Rental No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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