Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Eziway is committed to providing valuable services to countless Australians, ensuring that both you and your team are well taken care of. We recognize the significance of implementing innovative strategies to foster simplicity and transparency in your operations. Since 2007, Eziway has catered specifically to organizations that are exempt from FBT, with an impressive 98% of our over 300 national clients falling into this category. Our tailored administrative systems and dedicated service model are designed to navigate the complexities of this tax structure seamlessly. At the heart of Eziway is advanced technology; our in-house developed cloud-based administration systems guarantee impeccable service delivery. You and your team can leverage this technology through our sophisticated secure portal and app, accessing live data for complete transparency and self-service. Unlike other providers, Eziway has eliminated the impersonal call center approach by introducing a Dedicated Customer Service model, where each client is supported by a team of skillful Client Service Officers assigned to assist their employees. This personalized service ensures that every query is addressed promptly and efficiently, further enhancing the client experience.

Description

Grapevine offers an array of essential features, such as round-the-clock access to highly skilled Australian call centre representatives, illuminating every aspect of your organization and instilling trust in both your employees and customers that their concerns are being addressed thoroughly. Available 24/7 throughout the entire year, our fully trained call centre operators provide direct communication and support. Your organization will benefit from continuous reporting, ensuring that reporters and businesses can access updates and actions at any time. We also implement an annual fixed pricing model tailored to the size of your organization, guaranteeing transparency in costs. In addition, businesses receive instant alerts regarding pressing issues, enabling prompt resolutions. Quarterly reports highlight critical areas of concern, while expert guidance is provided in accordance with your company's policies, ensuring that you always have the support you need to thrive.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ezicare

Founded

2007

Country

Australia

Website

eziwaycare.com.au/ECWebsiteNew/client-management-system-features.aspx

Vendor Details

Company Name

Grapevine

Founded

2001

Country

Australiia

Website

www.whistleblowerhotline.com.au

Product Features

Home Care

Billing & Invoicing No 
Care Plan Management No 
Caregiver Management No 
Client Management No 
Field Communication No 
Insurance Management No 
Payroll Management No 
Scheduling No 
Visit Verification No 

Product Features

Whistleblowing

Access Controls / Permissions No 
Automated Routing No 
Compliance Management No 
Customizable Branding No 
Multi-Language Support No 
Real-Time Chat No 
Reporting / Analytics No 
Workflow / Process Automation No 

Alternatives

The Rosemark System Reviews

The Rosemark System

Shoshana Technologies

Alternatives

TurnPoint Care Reviews

TurnPoint Care

TurnPoint Software
Trusty Reviews

Trusty

Trusty AG
Safety Champion Reviews

Safety Champion

Safety Champion Software
Generations Reviews

Generations

Integrated Database Systems