Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Extend provides merchants with innovative solutions for product and shipping protection, enabling them to boost revenue while safeguarding their customers from potential damages and losses. Merchants benefit financially from each sale of an Extend protection plan, which directly enhances their profit margins. Our plans cater specifically to customer needs, shielding them from incidents such as mechanical failures and accidental damages. The claim process is straightforward, with more than 98% of Extend claims being settled in under 90 seconds, effectively transforming customer dissatisfaction into satisfaction. By ensuring quick and efficient claim resolutions, merchants can convert potential critics into loyal brand supporters and repeat customers. Additionally, with our team of data analysts and marketing specialists continually refining Extend's offerings, merchants can gain insights into performance while maximizing revenue. Trusted by hundreds of retail partners, Extend's protection plans not only improve customer satisfaction but also contribute to enhanced profit margins, creating a win-win scenario for both merchants and their clientele. This partnership fosters a community of satisfied customers who are more likely to return and recommend the services to others.
Description
ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Shopify
Yes
WooCommerce
Yes
Axis LMS
No
BigCommerce
Yes
CWILL
No
Canopy
Yes
Dianxiaomi
No
Gorgias
No
Loox
No
Magento
Yes
Integrations
Shopify
Yes
WooCommerce
Yes
Axis LMS
Yes
BigCommerce
No
CWILL
Yes
Canopy
No
Dianxiaomi
Yes
Gorgias
Yes
Loox
Yes
Magento
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$11 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Extend
Founded
2019
Country
United States
Website
www.extend.com
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com/parcelwill/
Product Features
Warranty Management
Contract Management
No
Eligibility Verification
No
For Field Service
No
For General Contractors
No
For Manufacturers
No
Parts Management
No
Policy Management
No
Product Registration
No
Repair Management
No
Returns Management
No
Service Management
No
Warranty Tracking
No
Product Features
Returns Management
3PL / ERP Integration
No
Automated Exchanges
No
Branded Experience
No
Custom Return Policy
No
Inventory Management
No
One-Click Returns Processing
No
Returns Analytics
No
Shopper Self-Service
No
Smart Data Collection
No