Compare OpenText Exstream vs. Oceanus

OpenText™ Exstream is crafted for comprehensive customer communication management (CCM) and utilizes existing organizational data and content to convert standard customer communications into unique, engaging experiences tailored to the customer's preferred digital and print formats, screen sizes, and devices. With flexible deployment options available both on-premises and in the cloud, Exstream is adaptable to accommodate the varying needs of any department or intricate enterprise landscape; its accelerator packages facilitate seamless integration with essential systems, enhancing the efficiency of critical business processes. This CCM solution empowers organizations to create, manage, and distribute highly-targeted and pertinent customer communications across various digital and print platforms, encompassing letters, invoices, bills, statements, and additional customer correspondence. The most effective customer communications software not only streamlines and automates communication processes but also actively bolsters initiatives aimed at enhancing customer engagement, ensuring that organizations can maintain relevance in their interactions with clients. Ultimately, the ability to personalize communications can lead to improved customer satisfaction and loyalty.

Customers expect smooth and tailored interactions at every touchpoint each time they connect with your business. However, achieving this is challenging when customer information is trapped in outdated systems or when communication is handled by various disconnected solutions that have been patched together over time. This creates a scenario that is not only inefficient but also costly and unsustainable in the long run. The DataOceans Oceanus CCM platform provides a solution by allowing you to access and utilize data from your current systems, enabling the creation and distribution of highly personalized and engaging communications—such as bills, statements, and invoices—across multiple channels including print, online, mobile, interactive PDFs, and mobile alerts. This platform enhances customer engagement, fostering loyalty and promoting long-term business growth while also driving cost savings that make it self-sustaining. With our solution successfully implemented for hundreds of clients, we possess the expertise needed to design and execute effective communication strategies that resonate with audiences. As a result, your organization can transform its customer experience and ultimately achieve its business objectives.