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Description
OpenText™ Exstream is crafted for comprehensive customer communication management (CCM) and utilizes existing organizational data and content to convert standard customer communications into unique, engaging experiences tailored to the customer's preferred digital and print formats, screen sizes, and devices. With flexible deployment options available both on-premises and in the cloud, Exstream is adaptable to accommodate the varying needs of any department or intricate enterprise landscape; its accelerator packages facilitate seamless integration with essential systems, enhancing the efficiency of critical business processes. This CCM solution empowers organizations to create, manage, and distribute highly-targeted and pertinent customer communications across various digital and print platforms, encompassing letters, invoices, bills, statements, and additional customer correspondence. The most effective customer communications software not only streamlines and automates communication processes but also actively bolsters initiatives aimed at enhancing customer engagement, ensuring that organizations can maintain relevance in their interactions with clients. Ultimately, the ability to personalize communications can lead to improved customer satisfaction and loyalty.
Description
Lanvera stands out as a premier document outsourcing and technology firm that focuses on the creation, distribution, and preservation of secure customer communications, which encompass invoices, statements, tax documents, collection letters, and other essential business materials delivered through print/mail and electronic channels. The dependable archiving of these documents is crucial not only for regulatory compliance but also for effective customer service. Adhering to best practices necessitates storing an exact replica of what was dispatched to the customer, including promotional materials, rather than merely keeping them in text-based formats. Whether utilizing ECM platforms or dedicated storage servers, Lanvera ensures that the PDFs provided are meticulously indexed according to your requirements, enhancing accessibility and organization. This comprehensive approach empowers businesses to maintain a transparent record of communications while safeguarding sensitive information.
API Access
Has API
API Access
Has API
Integrations
Mediawide Personalized Video Platform
Messagepoint
Microsoft 365
OpenText Core Content Management
OpenText Core Share
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
Integrations
Mediawide Personalized Video Platform
Messagepoint
Microsoft 365
OpenText Core Content Management
OpenText Core Share
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OpenText
Country
Canada
Website
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream
Vendor Details
Company Name
Lanvera
Website
lanvera.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control