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Description
Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.
Description
Solutions for Managing Subscriptions in Expanding Enterprises. We collaborate with global payment, technology, service, and channel partners that create, build, and provide subscription management solutions. Our partnerships with leading services companies around the globe allow us to enhance, link, implement, and sustain your Ubersmith experience from start to finish. Based in New York City and part of INAP, Ubersmith specializes in subscription management software. We offer businesses flexible, scalable, and cohesive solutions for their billing, infrastructure, and support ticketing needs, ensuring a seamless experience. Our objective is to empower organizations to thrive in a competitive marketplace.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Authorize.Net
No
Cisco Duo
No
Cybersource
No
Datadog
Yes
HPE OneView
Yes
MaxMind
No
Microsoft Azure
No
Nagios Core
Yes
PayPal
No
SolarWinds Access Rights Manager
Yes
Integrations
Authorize.Net
Yes
Cisco Duo
Yes
Cybersource
Yes
Datadog
No
HPE OneView
No
MaxMind
Yes
Microsoft Azure
Yes
Nagios Core
No
PayPal
Yes
SolarWinds Access Rights Manager
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$99 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Service Express
Founded
1993
Country
United States
Website
serviceexpress.com/expressconnect/
Vendor Details
Company Name
Ubersmith
Founded
2001
Country
United States
Website
www.ubersmith.com
Product Features
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
No
Diagnostic Testing
No
Import / Export Data
No
JCL Management
No
Multi-Platform
No
Multi-User
No
Power Management
No
Sarbanes-Oxley Compliance
No
Product Features
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
No
Diagnostic Testing
No
Import / Export Data
No
JCL Management
No
Multi-Platform
Yes
Multi-User
No
Power Management
No
Sarbanes-Oxley Compliance
No
Subscription Management
Cancellation Management
No
Discount / Coupon Management
No
Dunning Management
No
Enrollment Management
No
Product Catalog
No
Recurring Billing
No
Revenue Recognition
No
Revenue Recovery Tools
No
Self Service Portal
No
Subscription Plan Management
No
Tax Management
No
Trial Management
No
Usage Tracking/Analytics
No
