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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

RunSmart offers an intelligent solution for overseeing data center operations while enhancing performance outcomes. With its enterprise support, RunSmart ensures clarity in crucial metrics such as utilization, costs, health, and the sustainability of your global infrastructure. You can eliminate excess information by utilizing integrated views of your DataCenters, SmartCity, or entire Enterprise. The platform's efficient data delivery and automated management empower data center operations to achieve optimization levels typically reserved for cloud environments. Built on a contemporary, distributed architecture, RunSmart is tailored for user customization and future technological adaptability. Users can securely and safely oversee, monitor, and manage the essential components of their infrastructure from any location at any time, all from a unified console with RunSmart Enterprise Data Center Monitoring, covering Mechanical, Electrical, and Thermal aspects. This comprehensive approach not only enhances operational efficiency but also prepares businesses for future challenges in infrastructure management.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Datadog
HPE OneView
Nagios Core
SolarWinds Access Rights Manager
Splunk Cloud Platform
WhatsUp Gold
Zabbix
Zenoss

Integrations

Datadog
HPE OneView
Nagios Core
SolarWinds Access Rights Manager
Splunk Cloud Platform
WhatsUp Gold
Zabbix
Zenoss

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

RunSmart

Country

United States

Website

runsmart.io

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Alternatives

Alternatives