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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Shafers streamlines every aspect of your business operations, including dispatching, purchasing, payroll, and accounting, making them more efficient and manageable. Our service management solution consolidates all your essential data in one location, allowing you to concentrate on what truly matters. With mobile invoicing, you don’t have to delay your payments; technicians can generate invoices on-site, gather credit card information, and securely send the payment to the back office instantly. Unlike many software companies that outsource user assistance, Explorer prides itself on having a dedicated support team composed of experienced professionals who possess a deep understanding of both software and the Service Industry. We offer support across all North American time zones, and our maintenance clients benefit from complimentary software updates, ensuring they always have access to the most recent features and enhancements. Speed up your response times to customer inquiries and simplify the process, significantly reducing wait times and minimizing frustration for both you and your clients. Our commitment to exceptional service is designed to empower your team and enhance your customer interactions.

Description

Experience unparalleled efficiency with customizable dashboards designed to help you track and achieve success. ServiceDemand unites your team, clients, and ongoing projects in a seamless manner. As a cloud-based, web-enabled solution, it allows you to organize and oversee all your projects from a single platform. With features that enhance efficiency and boost profitability, users can manage everything from communication to commerce and delivery to performance metrics. By utilizing proven analytics, you can refine service delivery and streamline logistics while eliminating inconsistencies. This platform enables you to meet or surpass client service level agreements and automate parts and services, complete with integrated reporting to ensure you always have the necessary resources at your fingertips. Regular maintenance and repairs are crucial for prolonging the lifespan of your assets and combatting the primary threat to productivity: downtime. Easily document service history by scanning barcodes with a mobile device, and leverage multi-tiered job planning to elevate automation of processes and procurement to new heights. Embrace the future of project management with ServiceDemand and unlock the full potential of your operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Explorer Software Shafers

Country

Canada

Website

shafers.com

Vendor Details

Company Name

Service Demand

Founded

2018

Country

United States

Website

servicedemand.com

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing No 
Scheduling Yes 
Self Service Portal No 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock No 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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