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Description
Enhance your sales by creating superior buying experiences. ExpertVoice stands as the largest advocacy marketing network globally, housing a vast community of experts. Our network boasts over 1,000,000 vetted professionals, including retail sales associates and category specialists, who possess a deep passion and wealth of knowledge about products from more than 30 distinct categories. Through ExpertVoice, brands have the capability to monitor various campaign metrics such as reach, recommendation likelihood, completed training, content engagement, and seeded products. The endorsements from our experts significantly boost consideration for your brand, leading to improved conversion rates when customers are ready to make a purchase. In addition, leveraging these insights allows brands to refine their marketing strategies for even greater effectiveness.
Description
You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ExpertVoice
Founded
2010
Country
United States
Website
www.expertvoice.com
Vendor Details
Company Name
1440
Founded
2009
Country
United States
Website
www.1440.io/reputation-studio/
Product Features
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
Yes
Review Generation
No
Review Monitoring
No
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
No
White Label
No
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
Yes
Content Management
Yes
Conversion Tracking
Yes
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
No
Sentiment Analysis
Yes
Social Sharing
No
White Label
No