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ease
features
design
support

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Write a Review

Description

Active or synthetic transaction monitoring (STM), simulates real users accessing cloud services and infrastructure such as Office 365. Monitoring of the user experience is available 24/7. No complicated scripting is required. App performance monitoring via Web UI, client, and API transactions. Full network path performance information is available for correlation and outage detection. Our solution was easy to set up and maintain. CloudReady is compatible with any Windows OS and any workload. We monitor all aspects of Office 365, including Exchange Online, SharePoint Online and Skype for Business. It's not just pings. We do extensive testing of infrastructure and apps with cross-server timings. Yes, upload/download tests! Monitoring and testing of message queues.

Description

Monitor and Visualize Microsoft 365 Performance Microsoft 365 deployments can include a variety of complex components such as Teams, SharePoint and Exchange. Although it is unlikely, failure can not be ruled out. It is difficult to keep track of the entire deployment because of the interdependence between M365 elements. Your Microsoft 365 Service Health Dashboard in the Microsoft 365 Admin Center may show no issues, but users send tickets claiming they are having trouble logging into their SharePoint. This is made easier by the NiCE Active 365 Management Pack. It identifies and discloses performance issues that can be traced back to users, groups or mailboxes. Advanced infrastructure and application monitoring are available to provide a better user experience, fast troubleshooting, outage prevention and a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dell APEX AIOps Yes 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft Exchange No 
Microsoft SharePoint No 
Microsoft System Center Operations Manager (SCOM) No 
Microsoft Teams No 
PagerDuty Yes 
ServiceNow Yes 
Slack Yes 

Integrations

Dell APEX AIOps No 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft Exchange Yes 
Microsoft SharePoint Yes 
Microsoft System Center Operations Manager (SCOM) Yes 
Microsoft Teams Yes 
PagerDuty No 
ServiceNow No 
Slack No 

Pricing Details

$2/month/user
Synthetics costs $100 per sensor credit, Browser RUM costs $2 per month per user, and complete EUEM or DEM starts at $4 per month per desktop device). Volume and bundle discounts are available for all feature sets and can be discussed further with the sales team.
Free Trial Yes 
Free Version No 

Pricing Details

on request
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Exoprise

Founded

2010

Country

United States

Website

www.exoprise.com

Vendor Details

Company Name

NiCE IT Management Solutions GmbH

Founded

1991

Country

Germany

Website

www.nice.de/microsoft365/

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management Yes 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management Yes 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

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