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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Slashdot users, get ready to revolutionize your team's collaboration and integration efforts with Exalate! This powerful tool offers the ultimate flexibility in synchronizing Jira instances, ServiceNow, Zendesk, Github, Salesforce, Azure DevOps, and more, providing seamless data flow and harmonized processes. Break down the barriers between different platforms and tools, eliminate data silos, and supercharge your team's productivity. With Exalate, your teams can work cohesively, regardless of their preferred work management systems, enabling unparalleled collaboration and efficiency.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Azure DevOps Yes 
Freshdesk No 
GitHub Yes 
Groove No 
HappyFox No 
Jira Yes 
Jira Service Management Yes 
Jira Work Management Yes 
Kayako No 
Microsoft Teams No 
ServiceNow Yes 

Integrations

Salesforce Yes 
Zendesk Yes 
Azure DevOps No 
Freshdesk Yes 
GitHub No 
Groove Yes 
HappyFox Yes 
Jira No 
Jira Service Management No 
Jira Work Management No 
Kayako Yes 
Microsoft Teams Yes 
ServiceNow No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Exalate

Founded

2011

Country

Belgium

Website

exalate.com

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

iPaaS

AI / Machine Learning No 
Cloud Data Integration Yes 
Dashboard No 
Data Quality Control No 
Data Security No 
Drag & Drop No 
Embedded iPaaS Yes 
Integration Management No 
Pre-Built Connectors Yes 
White Label No 
Workflow Management Yes 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

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