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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Evvox serves as a comprehensive platform tailored for the insurance sector. Our primary goal is to assist you in discovering fresh avenues for expansion and enhancing your overall business performance. We achieve this through a sophisticated blend of advanced analytics, AI and machine learning technologies, intelligent routing, customer segmentation, lifetime value assessment, cross-selling and upselling strategies, among other tools, all readily available for your organization. The standout feature of our data platform lies in its seamless capability to not only ingest new data but also to integrate it effortlessly into existing models, presenting it in a way that is most relevant to your needs. With a robust 25 years of experience in data ingestion, we have refined our processes to accelerate new data integration by five to ten times. We provide the essential data models alongside external data sources, while you contribute what you have, and collectively we establish a solid foundation for actionable insights. These insights are directly channeled to your sales team, empowering them to maximize the value they offer to customers and to secure new business opportunities. By leveraging our platform, you can transform data into a competitive edge that drives growth and fosters lasting customer relationships.

Description

General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure Data Factory Yes 
Azure Data Lake Yes 
Azure Databricks Yes 
Azure Event Hubs Yes 
Azure Machine Learning Yes 
Azure SQL Database Yes 
Guidewire No 
HubSpot CRM No 
Live Commerce Yes 
Salesforce No 
Zoho CRM No 

Integrations

Azure Data Factory No 
Azure Data Lake No 
Azure Databricks No 
Azure Event Hubs No 
Azure Machine Learning No 
Azure SQL Database No 
Guidewire Yes 
HubSpot CRM Yes 
Live Commerce No 
Salesforce Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Evvox

Country

United States

Website

www.evvox.ai/

Vendor Details

Company Name

General Magic

Country

United States

Website

generalmagic.inc/

Product Features

Product Features

Alternatives

Alternatives