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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Description

Unified Analytics is a cloud-native operational management platform with private in-house AI, field-level encryption, and offline-capable mobile apps for iOS and Android. Built for high-compliance industries — security, healthcare, manufacturing, transport, and facilities — the platform consolidates incident reporting, audit management, shift planning, HR, secure messaging, and real-time analytics into a single environment. All AI models are developed and run on dedicated in-house infrastructure. No data is sent to external LLM providers or third-party AI services. Role-based access controls, CSFLE quantum-ready encryption, and OAuth 2 / REST API integration ensure enterprise-grade security and seamless connectivity with existing systems. Supports multiple languages. Works offline. No per-user charges for data collection. Free 30-day trial available.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 No 
Microsoft Entra No 
Microsoft Power BI No 
TIBCO Platform No 

Integrations

Microsoft 365 Yes 
Microsoft Entra Yes 
Microsoft Power BI Yes 
TIBCO Platform Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€195/month
*Unlimited users for data gathering via native iOS & Android apps
1 administrator and 5 handlers included
*Digital incident reporting, audit checklists, and measurement logging
*Dedicated isolated database with 24/7 security monitoring
*Quantum-ready encryption (CSFLE), GDPR and ISO compliance support
50+ system configuration settings — no coding required
*Full data integration and migration support
*Expert technical support and 24/7 access to documentation
*Software updates, security patches, and cloud hosting included
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Lynk Software

Founded

1970

Country

United States

Website

www.lynksoftware.com

Vendor Details

Company Name

Unified Analytics AS

Founded

2011

Country

Norway

Website

unifiedanalytics.no/en

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

CAPA

Audit Management No 
CAPA Planning No 
Change Management No 
Complaint Management No 
Incident Management No 
Nonconformance Tracking No 
Quality Control No 
Risk Management No 
Root Cause Analysis No 
Training Management No 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring No 
Survey Management No 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

CAPA

Audit Management Yes 
CAPA Planning Yes 
Change Management Yes 
Complaint Management Yes 
Incident Management Yes 
Nonconformance Tracking Yes 
Quality Control Yes 
Risk Management Yes 
Root Cause Analysis Yes 
Training Management Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Inspection

Appointment Management No 
Customer Database Yes 
Dispatch Management No 
Equipment Tracking Yes 
Photos In Reports Yes 
Print on Site No 
Report Templates Yes 
Speech Recognition Yes 
Subcontractor Management No 

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