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features
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support

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Description

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Description

SoftTech Health provides an extensive array of quality management software solutions specifically designed for the healthcare sector today. By offering seamless integration, you can efficiently consolidate all your quality management activities into one user-friendly software platform. Our Accreditation Manager is designed to assist you in preparing for upcoming inspections, equipped with features that allow you to easily compare and transfer data from prior inspections. It automatically monitors compliance evidence, ensuring that crucial details are not overlooked. Each inspection requires careful attention to detail to guarantee that all requirements are met; it also aims to minimize the time spent on coordination, tracking, and reporting during audits, while simplifying the often tedious process of collecting supporting documentation. The Accreditation Manager not only streamlines these essential tasks but also enhances compliance and positively impacts your financial outcomes, demonstrating its value across multiple facets of healthcare management. Additionally, this software empowers organizations by providing insights that can lead to continuous improvement in quality management practices.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lynk Software

Founded

1970

Country

United States

Website

www.lynksoftware.com

Vendor Details

Company Name

SoftTech Health

Founded

2003

Country

United States

Website

softtechhealth.com/products/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

CAPA

Audit Management No 
CAPA Planning No 
Change Management No 
Complaint Management No 
Incident Management No 
Nonconformance Tracking No 
Quality Control No 
Risk Management No 
Root Cause Analysis No 
Training Management No 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring No 
Survey Management No 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

Accreditation Management

Collaboration Yes 
Compliance Management No 
Document Management Yes 
Higher Education No 
Requirements Management No 
Reviewer Portal No 
Self Assessment No 
User Access Permissions No 
Workflow Management No 

CAPA

Audit Management No 
CAPA Planning No 
Change Management No 
Complaint Management No 
Incident Management No 
Nonconformance Tracking No 
Quality Control No 
Risk Management No 
Root Cause Analysis No 
Training Management No 

Document Management

Access Controls No 
Archiving & Retention No 
Collaboration Tools No 
Compliance Tracking No 
Document Archiving No 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery No 
Document Indexing No 
Document Retention No 
Electronic Signature No 
Email Management No 
File Recovery No 
File Type Conversion No 
Forms Management No 
Full Text Search No 
Offline Access No 
Optical Character Recognition No 
Print Management No 
Version Control No 

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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