Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EverLearn stands out as the premier solution for training frontline employees with a focus on goals, leveraging real-time data and artificial intelligence to achieve financial objectives. The way a brand is presented can significantly influence its profitability, yet no top-tier learning management system currently provides a data-centric approach tailored for frontline teams. Our specialized learning engine is crafted specifically for those on the front lines of service. While the EverLearn platform may not suit every organization, we are committed to collaborating with you from the initial goal-setting phase to achieving tangible results if our assessment reveals a potential opportunity. A lengthy list of features does not guarantee success; our offerings are meticulously designed to empower frontline employees, enabling businesses to realize objectives like reducing training time by 80%, achieving a 5% boost in up-selling, or lowering employee turnover by 30%. Since frontline employees often operate outside of traditional desk environments, it is crucial not to compromise on their experience by relying on solutions primarily aimed at office staff. By focusing on the unique needs of frontline workers, we ensure that your training initiatives lead to meaningful and measurable outcomes.
Description
Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EverLearn
Country
United Kingdom
Website
everlearn.ai/
Vendor Details
Company Name
Help Desk Simulator
Country
United States
Website
helpdesksimulator.com
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Alternatives
Alternatives
No Alternatives