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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

EverDesk stands out as the pioneering email client that saves email communications as separate files within standard Windows folders, allowing users to keep all relevant information on a particular topic organized and accessible in a more efficient and adaptable manner. By merging the essential functionalities of an email client, file manager, Windows Desktop, address book, and calendar into one cohesive interface, EverDesk emerges as a leading contender in the realm of information management software. Its unique combination of integrated email and file management capabilities sets it apart, enabling users to view, sort, and manage all emails, attachments, and documents from a single platform. This innovation eliminates the hassle of switching between email applications and Windows Explorer, streamlining workflows and enhancing productivity. With EverDesk, users can now focus more on their tasks without the distractions of navigating multiple applications.

Description

ReadyDesk is a fully online help desk software solution equipped with robust features designed to satisfy the needs of businesses of any scale. This platform enables customers to quickly resolve their issues through various methods, such as submitting tickets via the customer portal, accessing self-service support articles in the knowledge base, automatically generating tickets through email communication, and engaging in live chats. Both customers and technicians can create tickets through the web interface or via incoming emails, with support for file attachments and comprehensive tracking of all ticket-related activities. Technicians can efficiently manage multiple tickets simultaneously, utilizing the tabbed interface at the bottom of their screen. Additionally, you can create multiple customer portals to accommodate an unlimited number of departments or companies, each with customizable logos and settings. Customers benefit from the ability to view their existing tickets, initiate new ones, access invoices, monitor assets, download resources, and engage in live chat sessions, enhancing their overall experience with the service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adenza Yes 
Google Calendar Yes 
Google Contacts Yes 
Google Drive Yes 
Google Workspace Yes 
Pegasus Yes 
Thunderbird Yes 

Integrations

Adenza No 
Google Calendar No 
Google Contacts No 
Google Drive No 
Google Workspace No 
Pegasus No 
Thunderbird No 

Pricing Details

$44.95 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$9.00/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EverEZ Systems

Country

United States

Website

www.everdesk.com

Vendor Details

Company Name

ReadyDesk

Country

United States

Website

www.readydesk.com

Product Features

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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