Average Ratings 0 Ratings
Average Ratings 8 Ratings
Description
EverDesk stands out as the pioneering email client that saves email communications as separate files within standard Windows folders, allowing users to keep all relevant information on a particular topic organized and accessible in a more efficient and adaptable manner. By merging the essential functionalities of an email client, file manager, Windows Desktop, address book, and calendar into one cohesive interface, EverDesk emerges as a leading contender in the realm of information management software. Its unique combination of integrated email and file management capabilities sets it apart, enabling users to view, sort, and manage all emails, attachments, and documents from a single platform. This innovation eliminates the hassle of switching between email applications and Windows Explorer, streamlining workflows and enhancing productivity. With EverDesk, users can now focus more on their tasks without the distractions of navigating multiple applications.
Description
ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.
API Access
Has API
No
API Access
Has API
No
Integrations
Adenza
Yes
Google Calendar
Yes
Google Contacts
Yes
Google Drive
Yes
Google Workspace
Yes
Pegasus
Yes
ProProfs Chat
No
Thunderbird
Yes
Integrations
Adenza
No
Google Calendar
No
Google Contacts
No
Google Drive
No
Google Workspace
No
Pegasus
No
ProProfs Chat
Yes
Thunderbird
No
Pricing Details
$44.95 one-time payment
Free Trial
Yes
Free Version
No
Pricing Details
$15 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
EverEZ Systems
Country
United States
Website
www.everdesk.com
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
Yes
Release & Deployment Management
No
Self Service Portal
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
No
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes