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Average Ratings 8 Ratings

Total
ease
features
design
support

Description

EverDesk stands out as the pioneering email client that saves email communications as separate files within standard Windows folders, allowing users to keep all relevant information on a particular topic organized and accessible in a more efficient and adaptable manner. By merging the essential functionalities of an email client, file manager, Windows Desktop, address book, and calendar into one cohesive interface, EverDesk emerges as a leading contender in the realm of information management software. Its unique combination of integrated email and file management capabilities sets it apart, enabling users to view, sort, and manage all emails, attachments, and documents from a single platform. This innovation eliminates the hassle of switching between email applications and Windows Explorer, streamlining workflows and enhancing productivity. With EverDesk, users can now focus more on their tasks without the distractions of navigating multiple applications.

Description

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adenza Yes 
Google Calendar Yes 
Google Contacts Yes 
Google Drive Yes 
Google Workspace Yes 
Pegasus Yes 
ProProfs Chat No 
Thunderbird Yes 

Integrations

Adenza No 
Google Calendar No 
Google Contacts No 
Google Drive No 
Google Workspace No 
Pegasus No 
ProProfs Chat Yes 
Thunderbird No 

Pricing Details

$44.95 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$15 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

EverEZ Systems

Country

United States

Website

www.everdesk.com

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management No 
Self Service Portal Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

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