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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Evaluator assists in making informed decisions by systematically comparing various alternatives against a unified set of criteria. For instance, when choosing a vendor's product or service, factors like features, pricing, and availability are taken into account. Each alternative receives a score based on these criteria, allowing for straightforward comparison among all options. The significance of each criterion can be adjusted through weighting, which modifies its effect on the total evaluation score. This tool also allows for collaborative input, where multiple individuals can contribute their scores, resulting in a consolidated scorecard that reflects the group's collective assessment. The outcomes of this evaluation can be displayed in different formats and compiled into a comprehensive report. Additionally, it is possible to establish a scorecard baseline at any time for auditing purposes. Users can create scorecard templates derived from pre-existing evaluation criteria, facilitating rapid development of new scorecards tailored for evaluating alternative options using the same benchmarks. Furthermore, it is essential to assign a weight to each criterion according to its importance in the decision-making process to ensure balanced evaluations.

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Mimasa AI Yes 

Integrations

Mimasa AI No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$200 per user, per year
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Midrig

Country

United Kingdom

Website

midrig.com/evaluator/

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Product Features

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis Yes 
Decision Tree Analysis No 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management No 
Supplier Quality Control Yes 
Training Management No 

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