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Average Ratings 0 Ratings

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Description

EvaluationsHub is a powerful feedback automation platform that helps businesses collect and organize valuable feedback from both internal and external sources. The platform offers customizable feedback methods such as surveys, documents, and meetings, and integrates seamlessly with over 1,600 software tools, including Salesforce and other major platforms. With its automated reminders and detailed reporting, EvaluationsHub makes it easy for businesses to track customer and supplier satisfaction, ensuring they can address issues before they impact their bottom line. The system allows users to run evaluations regularly, enhancing the company's ability to act on insights and improve operations without manual effort.

Description

IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations. By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences. Key features include: ● Feedback collection across web, email, SMS, and other channels ● Live dashboards that surface key trends and results ● Flexible templates for NPS, CSAT, and other survey programs ● Skip logic and branching for more relevant, personalized survey journeys ● Automated alerts that bring urgent feedback to the right teams ● Enterprise rollups for comparing performance across locations and regions IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Qualtrics XM Platform Yes 
Salesforce Yes 
Slack Yes 
SurveyMonkey Yes 
Zendesk Yes 

Integrations

HubSpot CRM No 
Qualtrics XM Platform No 
Salesforce No 
Slack No 
SurveyMonkey No 
Zendesk No 

Pricing Details

3€/managed customer/supplier
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

EvaluationsHub

Founded

2021

Country

France

Website

evaluationshub.com

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com/what-we-do/cx-platform/survey-tool/

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching No 
Question Library Yes 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video Yes 

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

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