Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
SAS Text Miner allows for the extraction of insights from a variety of text documents, revealing underlying themes and concepts. This tool effectively integrates quantitative data with unstructured text, merging text mining with conventional data mining approaches. As part of the SAS® Enterprise Miner suite, it necessitates that SAS Enterprise Miner is installed on the same system. Additionally, SAS High-Performance Text Mining can operate on either a computer grid or a single machine equipped with multiple CPUs. The text algorithms employed are designed to be multi-threaded and work in-memory, significantly enhancing both responsiveness and concurrency while minimizing input/output strain. Users can access SAS Text Miner as nodes within the SAS High-Performance Data Mining framework or utilize it through the procedures PROC HPTMINE and PROC HPTMSCORE. To quickly grasp SAS technology, individuals can benefit from courses offered by analytics professionals, ensuring they gain a comprehensive understanding of the tools available. Enhancing one’s knowledge in this area can lead to greater proficiency in data analysis and mining techniques.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
SAS Institute
Founded
1976
Country
United States
Website
support.sas.com/en/software/text-miner-support.html
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
No
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
Yes
Text Analysis
No
Topic Clustering
Yes