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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

Description

NetOwl TextMiner merges the acclaimed NetOwl Extractor with Elasticsearch to deliver an innovative text analytics solution. This software harnesses the full spectrum of NetOwl's functionalities, making it perfect for conducting "what if" analyses, performing discovery tasks, facilitating quick-response investigations, and carrying out thorough research. By incorporating all the text analytics features of the NetOwl Extractor—including entity extraction, relationship and event extraction, sentiment analysis, text categorization, and geotagging—TextMiner presents a comprehensive text mining platform. The results generated by the Extractor are stored within Elasticsearch, which offers a range of intelligent search and analytical capabilities. The synergy between Elasticsearch and NetOwl ensures rapid and scalable real-time text analysis suited for handling Big Data. Furthermore, the user-friendly web-based interface of TextMiner can be easily configured to accommodate various analytical needs, enabling users to swiftly access only the most valuable insights from extensive text datasets. This adaptability not only enhances usability but also allows for more tailored analysis across multiple domains.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ArcGIS No 
Elasticsearch No 
Google Maps No 
IBM Cloud No 
Kibana No 
MarkLogic No 
Palantir Apollo No 
SolrCommerce No 
Tableau No 

Integrations

ArcGIS Yes 
Elasticsearch Yes 
Google Maps Yes 
IBM Cloud Yes 
Kibana Yes 
MarkLogic Yes 
Palantir Apollo Yes 
SolrCommerce Yes 
Tableau Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Etuma

Founded

2011

Country

Finland

Website

www.etuma.com

Vendor Details

Company Name

NetOwl

Founded

1996

Country

United States

Website

www.netowl.com/text-mining

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

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