Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
NetOwl TextMiner merges the acclaimed NetOwl Extractor with Elasticsearch to deliver an innovative text analytics solution. This software harnesses the full spectrum of NetOwl's functionalities, making it perfect for conducting "what if" analyses, performing discovery tasks, facilitating quick-response investigations, and carrying out thorough research. By incorporating all the text analytics features of the NetOwl Extractor—including entity extraction, relationship and event extraction, sentiment analysis, text categorization, and geotagging—TextMiner presents a comprehensive text mining platform. The results generated by the Extractor are stored within Elasticsearch, which offers a range of intelligent search and analytical capabilities. The synergy between Elasticsearch and NetOwl ensures rapid and scalable real-time text analysis suited for handling Big Data. Furthermore, the user-friendly web-based interface of TextMiner can be easily configured to accommodate various analytical needs, enabling users to swiftly access only the most valuable insights from extensive text datasets. This adaptability not only enhances usability but also allows for more tailored analysis across multiple domains.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ArcGIS
No
Elasticsearch
No
Google Maps
No
IBM Cloud
No
Kibana
No
MarkLogic
No
Palantir Apollo
No
SolrCommerce
No
Tableau
No
Integrations
ArcGIS
Yes
Elasticsearch
Yes
Google Maps
Yes
IBM Cloud
Yes
Kibana
Yes
MarkLogic
Yes
Palantir Apollo
Yes
SolrCommerce
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
NetOwl
Founded
1996
Country
United States
Website
www.netowl.com/text-mining
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No