Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
Reintroduce the lively atmosphere of office interactions with spontaneous chats around the water cooler, as remote work can often feel isolating. Revive the dynamic spirit of an office environment through hallway conversations by encouraging both one-on-one and group discussions. You can initiate unexpected video breaks that the whole team can participate in or pair individuals randomly for brief catch-ups. Tailor each communication channel to fit your team's specific needs by incorporating Hallway into a Slack channel and configuring the frequency, scheduled times, time zones, days, and working hours for these breaks. Gain insights into team bonding through weekly analytics reports that provide a clearer picture of how well your team is connecting. A sense of isolation can lead to unhappiness, which often results in decreased productivity; fostering spontaneous interactions among coworkers can yield the best ideas, emotions, and energy. With Hallway, the customization options cater to varying social needs, allowing you to set it up in any Slack channel according to your preferences, including working hours, time zones, and specific days. This flexibility ensures that globally distributed teams can enjoy breaks that are convenient and meaningful for them, promoting a more cohesive and engaged workforce.
API Access
Has API
No
API Access
Has API
No
Integrations
Slack
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
Hallway
Country
United States
Website
hallway.chat
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Web Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No