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Description
In today's landscape, enhancing both customer and employee experiences has emerged as a central focus for strategic initiatives. Consequently, leveraging the appropriate technological tools becomes essential for addressing the concerns of customers and employees in a prompt and effective manner. A chatbot, whether rule-based or powered by artificial intelligence, serves as an advanced conversational agent that mimics human dialogue through digital messaging, enabling real conversations for various objectives like information retrieval and action execution. Rule-based chatbots deliver automated responses that adhere to predefined rules, making them ideally suited for streamlining notification processes through straightforward exchanges of information and requests. Conversely, AI-supported chatbots offer tailored messaging informed by data and insights gathered from multiple systems and channels, thus enhancing resource management and process efficiencies while delivering a more personalized interaction experience. As businesses increasingly recognize the value of such technologies, the adoption of chatbots continues to rise, revolutionizing the way organizations engage with their stakeholders.
Description
The Zoom Virtual Agent is an advanced AI-driven chatbot designed to utilize natural language processing and machine learning for effectively understanding and resolving customer issues in real-time. Operating continuously across various support channels, it provides quick and tailored customer interactions, diminishes the workload for human agents, and offers substantial cost efficiencies for businesses. This innovative solution integrates effortlessly with a range of CRM, chat, and contact center systems, and excels as a component of the Zoom Contact Center, a CCaaS platform optimized for video that enhances customer experience through prompt and precise assistance.
In addition to its core functionalities, the self-service experience includes a comprehensive knowledge base, easily searchable articles, community forums for peer support, mobile optimization for on-the-go assistance, and personalization features catering to individual user needs. The self-service platform also encompasses essential elements such as branding opportunities, automation capabilities, artificial intelligence enhancements, and various integrations to streamline operations. Moreover, the response system is characterized by customization options, user control, and the ability to seamlessly route inquiries to human representatives when necessary, ensuring a balanced and efficient service approach.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Zoom Workplace
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etiya
Founded
2004
Country
Holland
Website
www.etiya.com/en/products/chatbot
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/virtual-agent/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant