Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In today's landscape, enhancing both customer and employee experiences has emerged as a central focus for strategic initiatives. Consequently, leveraging the appropriate technological tools becomes essential for addressing the concerns of customers and employees in a prompt and effective manner. A chatbot, whether rule-based or powered by artificial intelligence, serves as an advanced conversational agent that mimics human dialogue through digital messaging, enabling real conversations for various objectives like information retrieval and action execution. Rule-based chatbots deliver automated responses that adhere to predefined rules, making them ideally suited for streamlining notification processes through straightforward exchanges of information and requests. Conversely, AI-supported chatbots offer tailored messaging informed by data and insights gathered from multiple systems and channels, thus enhancing resource management and process efficiencies while delivering a more personalized interaction experience. As businesses increasingly recognize the value of such technologies, the adoption of chatbots continues to rise, revolutionizing the way organizations engage with their stakeholders.
Description
Set aside your concerns for a moment! The exquisite centralized Oxon system has the power to address all your challenges. Regardless of whether your clients reach out via phone, SMS, email, Facebook, or webchat, you'll find everything conveniently displayed in a single interface. All interactions from each channel are archived in one location, providing a streamlined approach. This straightforward and sophisticated solution enhances the efficiency of your support center by an impressive 30%. Effortlessly manage the 24/7 functionality of your webchat using an advanced chatbot that goes beyond traditional rule-based systems. This chatbot is designed to comprehend natural language, recognize synonyms, and engage in polite small talk. With an Omni-Channel experience, your customers can connect through their preferred medium, ensuring satisfaction. Our versatile agent desktop consolidates all necessary data into an intuitive interface, allowing your team to resolve inquiries on the first attempt, thereby improving service quality and customer experience. Ultimately, this innovative system not only simplifies communication but also empowers your support team to perform at their best.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
X (Twitter)
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Etiya
Founded
2004
Country
Holland
Website
www.etiya.com/en/products/chatbot
Vendor Details
Company Name
OXON Tech
Country
Lithuania
Website
www.oxontech.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes