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Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
Most service businesses lose deals in the gap between "How much, and how soon?" and a signed contract. Replies come hours late, quotes take days, and payment chasing starts after the work is done.
Reqme closes that gap with an AI agent that works like a salesperson, not a support bot. It prices the request from your own catalogue, checks availability and replies with a real offer. Then it turns that offer into a proposal, contract and invoice without anyone switching tools.
You decide how far it goes. Some teams use it only to answer and guide visitors. Others use it to capture qualified leads, and some let it run the full flow through to e-signature and a Stripe deposit.
Under the hood:
Runs on WordPress (official plugin), any site via one script tag, a public link or a QR code
Payments go through your own Stripe account, and card data never touches Reqme servers
EU-hosted, GDPR-ready, data exportable at any time
No platform fee on transactions
Made by Reqme SAS in Bordeaux, France. Free to start.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
BitLocker
Yes
Cherwell HR Service Management
Yes
Cherwell Software
Yes
ClickUp
Yes
Framer
No
Freshservice
Yes
GitHub
Yes
LumApps
Yes
Microsoft Teams
Yes
Integrations
Amazon Connect
No
BitLocker
No
Cherwell HR Service Management
No
Cherwell Software
No
ClickUp
No
Framer
Yes
Freshservice
No
GitHub
No
LumApps
No
Microsoft Teams
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€39
Free: €0 (25 conversations/mo, 5 requests total; starts as a 30-day Starter trial, no card)
Starter: €39/mo (250 conversations, 30 requests/mo)
Business: €99/mo (750 conversations, 100 requests/mo)
Pro: €199/mo (2,000 conversations, 200 requests/mo)
Enterprise: custom (unlimited)
Every plan includes the AI sales agent, widget, proposals, contracts, invoices and payments, with a 0% platform fee.
E-invoicing is available from Starter up.
Yearly billing gives 2 months free. Optional done-for-you setup starts at €690.
Starter: €39/mo (250 conversations, 30 requests/mo)
Business: €99/mo (750 conversations, 100 requests/mo)
Pro: €199/mo (2,000 conversations, 200 requests/mo)
Enterprise: custom (unlimited)
Every plan includes the AI sales agent, widget, proposals, contracts, invoices and payments, with a 0% platform fee.
E-invoicing is available from Starter up.
Yearly billing gives 2 months free. Optional done-for-you setup starts at €690.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
Reqme
Founded
2024
Country
France
Website
reqme.co
