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Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
Gain exclusive access to our newest AI models, enjoy increased usage limits, and be the first to try out innovative features. Elevate your experience with AI integrated into your preferred tools for productivity and creativity. Ensure priority access to the latest offerings from Microsoft and OpenAI, even during high-demand periods. Discover a transformed way of using Word, Excel, PowerPoint, and Outlook with the innovative Copilot features that streamline your tasks. Leverage advanced AI voice technology to engage with Copilot, allowing for seamless, natural interactions. Effortlessly generate drafts, quickly summarize lengthy emails, and craft stunning presentations on any subject with ease. By utilizing Copilot Pro, you will save significant time daily as cutting-edge AI enhances the web versions of your favorite Microsoft 365 applications. With these powerful tools at your disposal, you can boost your efficiency and creativity like never before.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Microsoft 365
Yes
Amazon Connect
Yes
Asset Panda
Yes
BambooHR
Yes
ClickUp
Yes
Confluence
Yes
Freshservice
Yes
Genesys Cloud CX
Yes
GitHub
Yes
Google Workspace
Yes
Integrations
Microsoft 365
Yes
Amazon Connect
No
Asset Panda
No
BambooHR
No
ClickUp
No
Confluence
No
Freshservice
No
Genesys Cloud CX
No
GitHub
No
Google Workspace
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/store/b/copilotpro
Product Features
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
