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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

Description

Our mission is to make online communication with customers quick and personalized throughout the entire customer journey. Ask Copilot to generate reports in seconds for your business. No need to learn a new data visualization tool. Forecasting sales and demand will help you stay ahead of your competition. Stay on top of data anomalies to gain insights into your customers' needs. Connect your business data to AI Copilot and use it to make data-driven decision. Our platform was born out of necessity and has evolved into a solution that helps startups and small business connect with their audience, nurture lead generation, and ultimately thrive.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
BambooHR Yes 
Boomi Yes 
Facebook Messenger No 
Instagram No 
Ivanti Application Control Yes 
Ivanti Neurons Yes 
LumApps Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft SharePoint Yes 
Okta Yes 
Oracle Database No 
PagerDuty Yes 
Presto No 
Resolve Yes 
Telegram No 
Trello Yes 
Viber No 
WhatsApp No 

Integrations

Amazon Connect No 
BambooHR No 
Boomi No 
Facebook Messenger Yes 
Instagram Yes 
Ivanti Application Control No 
Ivanti Neurons No 
LumApps No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft SharePoint No 
Okta No 
Oracle Database Yes 
PagerDuty No 
Presto Yes 
Resolve No 
Telegram Yes 
Trello No 
Viber Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Vendor Details

Company Name

Intelswift

Founded

2023

Country

United States

Website

intelswift.com

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Alternatives

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