Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
HubRE AI focuses on advancing the management of business knowledge through the use of AI Agents, Retrieval Augmented Generation (RAG), and Large Language Models (LLMs). By implementing our innovative technology, we streamline data interactions, foster user engagement, and enhance document auditing and compliance, which guarantees a smooth information management process while boosting overall operational effectiveness. Additionally, our solutions are designed to adapt to the evolving needs of businesses, ensuring that they remain at the forefront of the industry.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Connect
Yes
Boomi
Yes
Cherwell HR Service Management
Yes
Cherwell Software
Yes
Genesys Cloud CX
Yes
GitHub
Yes
Google Workspace
Yes
Ivanti Application Control
Yes
Ivanti Neurons
Yes
Jira Service Management
Yes
Integrations
Amazon Connect
No
Boomi
No
Cherwell HR Service Management
No
Cherwell Software
No
Genesys Cloud CX
No
GitHub
No
Google Workspace
No
Ivanti Application Control
No
Ivanti Neurons
No
Jira Service Management
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
HubRE AI
Founded
2024
Country
Australia
Website
www.hubre.ai