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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

Description

HubRE AI focuses on advancing the management of business knowledge through the use of AI Agents, Retrieval Augmented Generation (RAG), and Large Language Models (LLMs). By implementing our innovative technology, we streamline data interactions, foster user engagement, and enhance document auditing and compliance, which guarantees a smooth information management process while boosting overall operational effectiveness. Additionally, our solutions are designed to adapt to the evolving needs of businesses, ensuring that they remain at the forefront of the industry.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Connect Yes 
Boomi Yes 
Cherwell HR Service Management Yes 
Cherwell Software Yes 
Genesys Cloud CX Yes 
GitHub Yes 
Google Workspace Yes 
Ivanti Application Control Yes 
Ivanti Neurons Yes 
Jira Service Management Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
PagerDuty Yes 
Resolve Yes 
ServiceNow Yes 
Slack Yes 
UiPath Yes 
Workday Adaptive Planning Yes 

Integrations

Amazon Connect No 
Boomi No 
Cherwell HR Service Management No 
Cherwell Software No 
Genesys Cloud CX No 
GitHub No 
Google Workspace No 
Ivanti Application Control No 
Ivanti Neurons No 
Jira Service Management No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft SharePoint No 
Microsoft Teams No 
PagerDuty No 
Resolve No 
ServiceNow No 
Slack No 
UiPath No 
Workday Adaptive Planning No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Vendor Details

Company Name

HubRE AI

Founded

2024

Country

Australia

Website

www.hubre.ai

Product Features

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