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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

Description

Samsung's Galaxy AI represents a holistic collection of artificial intelligence capabilities crafted to improve user interaction with its newest range of devices, including smartphones, tablets, and wearables. This innovative system combines on-device AI with cloud-based resources to deliver features such as real-time translation during phone calls, sophisticated photo editing, smart predictive text, and customized search recommendations. One of its standout functionalities, Circle to Search, enables users to gather information effortlessly by circling items on their display, while the Live Translate feature offers immediate audio and text translations to enhance communication across various languages. These advanced AI features are designed not only to streamline everyday tasks but also to prioritize user privacy through stringent security protocols. Ultimately, Galaxy AI aims to create a more connected and user-friendly experience across all Samsung devices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
BambooHR
Boomi
Cherwell Software
Confluence
Freshservice
Genesys Cloud CX
Microsoft 365
Microsoft Teams
PagerDuty
Resolve
SAP Cloud Platform
SAP SuccessFactors
ServiceNow
Slack
Trello
Twilio
UiPath
Workday Adaptive Planning
Zendesk

Integrations

Amazon Connect
BambooHR
Boomi
Cherwell Software
Confluence
Freshservice
Genesys Cloud CX
Microsoft 365
Microsoft Teams
PagerDuty
Resolve
SAP Cloud Platform
SAP SuccessFactors
ServiceNow
Slack
Trello
Twilio
UiPath
Workday Adaptive Planning
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Vendor Details

Company Name

Samsung

Founded

1938

Country

South Korea

Website

www.samsung.com/us/galaxy-ai/

Product Features

Product Features

Alternatives

Alternatives

Bixby Reviews

Bixby

Samsung