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Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
Samsung's Galaxy AI represents a holistic collection of artificial intelligence capabilities crafted to improve user interaction with its newest range of devices, including smartphones, tablets, and wearables. This innovative system combines on-device AI with cloud-based resources to deliver features such as real-time translation during phone calls, sophisticated photo editing, smart predictive text, and customized search recommendations. One of its standout functionalities, Circle to Search, enables users to gather information effortlessly by circling items on their display, while the Live Translate feature offers immediate audio and text translations to enhance communication across various languages. These advanced AI features are designed not only to streamline everyday tasks but also to prioritize user privacy through stringent security protocols. Ultimately, Galaxy AI aims to create a more connected and user-friendly experience across all Samsung devices.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
BambooHR
Boomi
Cherwell Software
Confluence
Freshservice
Genesys Cloud CX
Microsoft 365
Microsoft Teams
PagerDuty
Integrations
Amazon Connect
BambooHR
Boomi
Cherwell Software
Confluence
Freshservice
Genesys Cloud CX
Microsoft 365
Microsoft Teams
PagerDuty
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
Samsung
Founded
1938
Country
South Korea
Website
www.samsung.com/us/galaxy-ai/