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Average Ratings 3 Ratings

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features
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support

Description

We provide comprehensive and cohesive solutions tailored for hotels and restaurants that result in tangible enhancements in the performance of various properties, whether they are independent establishments or part of larger chains. Our software enables real-time communication, ensuring 24/7 support for effective property management. By leveraging automated processes and continuously updated information, our systems deliver optimal efficiency, streamline your operations, and facilitate oversight of essential business elements. The selection of room numbers can be made immediately, or assignments can be adjusted later as needed. Upon request, the software effortlessly links reservations to available resources, taking into account customer-specific preferences regarding room types and particular features. Additionally, it includes crucial details such as the customer's rate information, deposit and cancellation policies, rules for early departures, and any applicable discounts, ensuring a seamless experience for both the management and guests alike. This holistic approach not only enhances operational efficiency but also significantly improves guest satisfaction.

Description

RoomRaccoon is an innovative all-in-one Hotel Management System trusted by thousands of independent properties across the globe. The powerful cloud-based system harnesses smart automation to streamline property operations, boost revenue and enhance the guest experience. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other features include housekeeping management, revenue management, upselling, online check-in, and more. It is also intuitive and simple to use and offers outstanding support, should you need it. Try it for free for 14 days.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Akia No 
Booking.com No 
DATEV No 
DigitalGuest No 
GuestRevu No 
Jamezz No 
Lighthouse No 
Lightspeed Retail No 
Lybra Assistant No 
QuickBooks Online No 
RevControl No 
Salto No 
SiteMinder No 
TallOrder No 
Toast POS No 
Tripadvisor No 
Winston POS No 
Xero No 
happyhotel No 
iVvy Event Management No 

Integrations

Akia Yes 
Booking.com Yes 
DATEV Yes 
DigitalGuest Yes 
GuestRevu Yes 
Jamezz Yes 
Lighthouse Yes 
Lightspeed Retail Yes 
Lybra Assistant Yes 
QuickBooks Online Yes 
RevControl Yes 
Salto Yes 
SiteMinder Yes 
TallOrder Yes 
Toast POS Yes 
Tripadvisor Yes 
Winston POS Yes 
Xero Yes 
happyhotel Yes 
iVvy Event Management Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Ericsoft

Founded

1995

Country

Italy

Website

www.ericsoft.com/en/products/property-management-system/suite-4/technical-data-sheet

Vendor Details

Company Name

RoomRaccoon

Founded

2017

Country

Netherlands

Website

roomraccoon.com

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering Yes 
Employee Management Yes 
Extended Stay Yes 
Front Office Management Yes 
GDS / OTA Integration Yes 
Group Management Yes 
Guest Experience (GEM) Yes 
Housekeeping Management Yes 
Loyalty Program Yes 
Maintenance Management Yes 
Marketing Automation Yes 
Marketing Management Yes 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) Yes 
Reservations Management Yes 
Reviews Management Yes 
Single Property Yes 
Vacation Rental Yes 

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering No 
Employee Management No 
Extended Stay Yes 
Front Office Management Yes 
GDS / OTA Integration Yes 
Group Management Yes 
Guest Experience (GEM) Yes 
Housekeeping Management Yes 
Loyalty Program Yes 
Maintenance Management Yes 
Marketing Automation No 
Marketing Management Yes 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) No 
Reservations Management Yes 
Reviews Management No 
Single Property Yes 
Vacation Rental Yes 

Hostel Management

Cash Drawer Management Yes 
Dorms Yes 
Employee Management No 
GDS / OTA Integration Yes 
Housekeeping Management Yes 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) No 
Price Optimization Yes 
Private Rooms Yes 
Reservations Management Yes 

Hotel Channel Management

Inventory Management Yes 
Kill Switch Yes 
Promotions Management Yes 
Rate Management Yes 
Reservations Management Yes 
Restriction Management Yes 

Vacation Rental

Contact Management No 
Fee / Commission Management No 
Guest Reviews / Ratings No 
Housekeeping Management Yes 
Lead Management No 
Owner Statements No 
Payment Processing Yes 
Property Database No 
Reservations Management Yes 
Vendor Management Yes 
Work Order Management No 

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