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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

EquipmentCloud®, the digital transformation solution for mid-sized machine and equipment makers, is agile and focuses on after-sales service. It allows you optimize your processes, increase customer loyalty, and enable new data based business models all in one place. You can digitalize your use cases and scale them up step-by-step with configurable, easy to use modules. You can save money and time by having all your information in a single place. Set the foundation for a digital transformation that transforms your service and after sales from a cost centre to a profit centre and takes your business to the next level of service.

Description

Inconcert is a comprehensive AI-driven customer experience platform that enables businesses to manage and optimize interactions across multiple communication channels. It combines omnichannel technology with intelligent AI agents to deliver seamless customer journeys from initial contact to post-sale support. The platform offers a suite of solutions, including a cloud contact center, virtual AI agents, marketing automation tools, and conversation analytics. These tools allow organizations to automate customer interactions, improve efficiency, and gain valuable insights from every conversation. Inconcert’s AI agents can operate across voice and text channels, providing consistent and reliable support without interruption. The platform also includes workforce management capabilities to balance workloads and improve team productivity. With real-time analytics and performance tracking, businesses can continuously refine their customer experience strategies. Its flexible cloud-based infrastructure ensures scalability and adaptability for different industries. Inconcert is designed to help companies deliver faster, smarter, and more personalized customer interactions. Overall, it empowers organizations to enhance customer satisfaction while improving operational efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Inagent No 
Inconnect No 
Infunnel No 
Inspeech No 
Inteam No 
Microsoft Entra ID Yes 
OpenScape Session Border Controller Yes 
Oracle APEX Yes 
Quanos SIS.one Yes 
Video RTC No 
X (Twitter) No 

Integrations

Facebook Yes 
Inagent Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 
Inteam Yes 
Microsoft Entra ID No 
OpenScape Session Border Controller No 
Oracle APEX No 
Quanos SIS.one No 
Video RTC Yes 
X (Twitter) Yes 

Pricing Details

€79/month/machine
Price per connected machine
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Kontron AIS

Founded

1990

Country

Germany

Website

equipmentcloud.io

Vendor Details

Company Name

Inconcert

Founded

2001

Country

United States

Website

www.inconcertcx.com

Product Features

Equipment Maintenance

Customer Database Yes 
Dispatch Management No 
Equipment Tracking No 
Inventory Control No 
Job Management No 
Maintenance Scheduling Yes 
Warranty Tracking No 
Work Order Management Yes 

IoT

Application Development No 
Big Data Analytics No 
Configuration Management Yes 
Connectivity Management No 
Data Collection No 
Data Management Yes 
Device Management Yes 
Performance Management Yes 
Prototyping No 
Visualization Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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