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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

At Equinox, we have revolutionized the innovative approach of proactive live chat, which not only captivates SaaS prospects and users but also ensures their ongoing satisfaction as loyal, paying customers. By adopting our solutions, you can amplify your qualified leads by ten times without incurring additional costs to boost your visitor traffic! Moreover, Equinox guarantees to match or exceed your customer satisfaction metrics within 90 days, or you won’t owe us a dime! We understand your struggles. Although your customer satisfaction ratings should be elevated, the lack of sufficient support representatives hampers timely responses. Your internal agents are feeling overwhelmed due to the sheer volume of incoming tickets and chat inquiries. Moreover, merely relying on reactive chat is insufficient for genuinely connecting with your website visitors and clients as you ought to. As a result, you could be overlooking countless positive customer interactions each month, which are crucial for reducing churn and achieving your financial targets. This is precisely where Equinox steps in to make a difference. By partnering with us, you can transform your customer engagement strategy and drive meaningful results.

Description

SureCall Experts stands out as a premier Contact Center and BPO provider. Our dedicated team prides itself on its expertise and unwavering commitment to excellence, consistently going above and beyond to ensure that our clients, their partners, and their customers receive exceptional service. With a focus on crafting tailored solutions, our leadership is dedicated to collaborating with you to discover innovative strategies that promote business growth while ensuring customer satisfaction. Since the launch of our GoodCall™ program in 2016, we have continually adapted and expanded our efforts to give back to the global community. What began as a local initiative aimed at supporting non-profit organizations and registered charities through annual revenue donations has evolved into a more impactful mission. SureCall distinguishes itself through cutting-edge technology, adaptable architecture, and efficient programs. As recognized leaders in our field, we have garnered numerous awards and accolades for our commitment to service excellence, reinforcing our position as a trusted partner in the industry. Furthermore, our ongoing quest for improvement ensures that we remain at the forefront of innovative solutions in customer service.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Gorgias Yes 
Keap Yes 
Klipfolio Yes 

Integrations

Gorgias No 
Keap No 
Klipfolio No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Equinox Agents

Country

United States

Website

equinoxagents.com

Vendor Details

Company Name

SureCall

Founded

2016

Country

United States

Website

www.surecallexperts.com

Product Features

Product Features

Alternatives

Alternatives