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Description
Epicor Prism is an innovative application powered by AI, aimed at boosting team efficiency and offering a competitive edge through insightful analytics. Drawing on over five decades of expertise in ERP, it seamlessly integrates a network of specialized AI agents tailored to specific industries alongside robust ERP and data frameworks. This integration streamlines access to essential systems while employing a conversational chat interface to facilitate automated interactions between humans and machines, ultimately enhancing business outcomes. By harnessing vital insights and deploying vertical AI agents, Prism significantly reduces time spent on tasks by incorporating generative AI features—such as advanced language models and retrieval-augmented generation—directly into Epicor's top-tier ERP solutions and business applications. Created through close collaboration with clients, Prism redefines operational processes and heralds a new era of ERP tailored for manufacturers, distributors, and retailers, ensuring that businesses are equipped to meet the challenges of an evolving market landscape.
Description
Virstack AI offers advanced voice and text agents designed to streamline both inbound and outbound customer interactions across a variety of sectors including healthcare, real estate, automotive, and hospitality. These intelligent agents are capable of managing tasks such as appointment scheduling, lead qualification, follow-up communications, customer support, sales outreach, and patient engagement while maintaining a conversational quality reminiscent of human interaction. By seamlessly integrating with CRM systems, calendars, and various APIs, Virstack enables efficient behind-the-scenes processes like document signing, data retrieval, and workflow updates. The company places a strong emphasis on compliance and security, adhering to standards such as HIPAA, SOC 2, and ISO 27001, while also ensuring scalability through its AWS infrastructure and offering cost-effective solutions with per-second billing. Businesses benefit from an intuitive admin portal that provides oversight of lead tracking, analytics, bulk messaging, and customization of the agent’s voice and personality. Furthermore, Virstack’s focus on vertical specialization allows for the creation of customized workflows, and its multi-channel support, which includes both voice and SMS, guarantees a consistent experience across various communication channels. Overall, Virstack AI not only enhances customer interactions but also empowers businesses to optimize their operations effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Epicor Kinetic
Yes
GoHighLevel
No
Google Calendar
No
Google Meet
No
HubSpot CRM
No
Microsoft Teams
No
Salesforce
No
Zapier
No
Zoho CRM
No
Integrations
Amazon Web Services (AWS)
Yes
Epicor Kinetic
No
GoHighLevel
Yes
Google Calendar
Yes
Google Meet
Yes
HubSpot CRM
Yes
Microsoft Teams
Yes
Salesforce
Yes
Zapier
Yes
Zoho CRM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Epicor Software
Founded
1972
Country
United States
Website
www.epicor.com/en-us/products/ai-powered-applications/prism/
Vendor Details
Company Name
Virstack AI
Founded
2020
Country
United States
Website
www.virstack.ai/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
