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Description

Enhance your customer-focused strategies while gaining valuable insights through our innovative CRM platform. Epicor CRM equips you with the necessary data and control to ensure a superior customer experience at every interaction. With Kinetic, the newly branded Epicor ERP, advanced collaboration features link employees, departments, and supply chain partners, enabling your organization to respond more swiftly and effectively. This powerful CRM solution helps accelerate supply chain operations, allowing you to stay competitive on a global scale. By improving coordination from raw materials to finished goods, you can effectively reduce costs and boost profitability. Furthermore, a data-driven approach to customer experience will ensure that your clients' expectations for accuracy, inventory management, product delivery, and service are consistently met. Additionally, our web-based solutions are tailored specifically for customer retention in the automotive service sector, ensuring sustained engagement and loyalty.

Description

Kinetic serves as the foundational data layer for e-commerce, initiating within the inbox and broadening to encompass the entire customer experience. Direct-to-consumer (D2C) brands leverage Kinetic to incorporate engaging product quizzes, preference forms, surveys, NPS, and requests for reviews right within their Klaviyo emails, enabling customers to interact without ever leaving their inbox. The forms are designed to work seamlessly in Apple Mail, Gmail, and Yahoo, while also offering an elegant webform alternative for all other email clients, ensuring comprehensive recipient engagement. With a user-friendly drag-and-drop builder, marketing teams can create and deploy forms independently of developers, while the native Klaviyo synchronization captures every response—partial or complete—directly into subscriber profiles for immediate integration into segments and automated flows. Kinetic is utilized in various customer interactions, including welcome journeys, progressive profiling, post-purchase follow-ups, win-back campaigns, abandonment recovery, NPS surveys, product discovery tools, and review solicitation, with the same robust form framework extending beyond emails to cover on-site interactions and other customer touchpoints as brands enhance their zero-party data initiatives. This versatility allows brands to cultivate richer customer insights and foster deeper relationships with their audience over time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Codeless Platforms BPA Platform Yes 
DataBlend Yes 
Epicor ECM AP Automation Yes 
Epicor FP&A Yes 
Epicor Financials Yes 
Epicor Tax Connect Yes 
Epicor Vision Yes 
Epicor Vista Market Share Yes 
Klaviyo No 
Nextbitt Yes 
Orchid Pay Yes 
Orchid eCommerce Yes 
Orchid eStorage Yes 
Payference Yes 
Rayven Yes 
Salesforce Yes 
SugarCRM Yes 
TOOLBX Yes 
UROUTE Yes 
VKS Yes 

Integrations

Codeless Platforms BPA Platform No 
DataBlend No 
Epicor ECM AP Automation No 
Epicor FP&A No 
Epicor Financials No 
Epicor Tax Connect No 
Epicor Vision No 
Epicor Vista Market Share No 
Klaviyo Yes 
Nextbitt No 
Orchid Pay No 
Orchid eCommerce No 
Orchid eStorage No 
Payference No 
Rayven No 
Salesforce No 
SugarCRM No 
TOOLBX No 
UROUTE No 
VKS No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

49€/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Epicor Software

Founded

1972

Country

United States

Website

www.epicor.com

Vendor Details

Company Name

Kinetic Software GmbH

Founded

2025

Country

Germany

Website

www.usekinetic.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

eCommerce Marketing

AB Testing Yes 
Abandoned Cart Email Yes 
Analytics / ROI Tracking Yes 
Customer Data Profiles Yes 
Dynamic Content Yes 
Email Marketing Yes 
Email Personalization Yes 
Facebook Ads No 
Google Ads No 
Product Recommendations Yes 
Push Notifications No 
Retargeting No 
SMS Marketing No 
Search Marketing No 
Segmentation Yes 
Signup Forms & Popups Yes 
Social Marketing No 
Triggered Emails No 
Website Visitor Tracking No 

Online Form Builders

Artificial Intelligence Yes 
Assign Roles / Permissions No 
Collaboration Tools No 
Conversational Forms No 
Data Tables No 
Drag & Drop / No Code Yes 
Export to PDF No 
HIPAA Compliant No 
Import Existing Forms No 
Mobile Forms Yes 
Offline Forms No 
Pre-made Templates Yes 
Quizzes / Questionnaires Yes 
Reporting / Data Visualization No 
Signup Forms Yes 
Surveys Yes 

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