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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Envato Elements provides an unlimited subscription model for digital resources, specifically designed for agencies, designers, marketers, and various professionals who require frequent or bulk access to items. The platform boasts a vast collection of high-quality, curated content sourced from skilled independent creators, accessible through a continuous monthly subscription. Every asset available on Envato Elements is licensed for utilization across a multitude of commercial and other projects. The library includes a variety of graphic design resources, templates, and web designs, with intentions to diversify into additional content categories soon. As a member of the Envato network, Envato Elements embodies the ethos of creativity and experimentation, offering all necessary creative resources under a single subscription. Furthermore, every asset provided is protected by a lifetime commercial license, ensuring users can engage freely in their creative pursuits without restrictions. We stand firm in our commitment to fostering creative freedom—always without strings attached.

Description

Private tickets remain confidential between you and your customers, while Public tickets function similarly to an online forum, enabling anyone to view and respond! This approach alleviates some of the burden from support staff and empowers community members who are eager to assist. You can link your Envato Market account to offer a streamlined one-click purchase verification process for your customers prior to ticket submission. Additionally, we accommodate purchase verifications from Easy Digital Downloads and Themely Marketplace. You have the flexibility to create an unlimited number of articles and categorize them as needed, making it an excellent option for your online documentation requirements. Unlike many support platforms that impose extra charges for this capability, Ticksy includes it at no additional cost. Recognizing the importance of branding, Ticksy allows you to select a personalized subdomain, incorporate your logo, and adjust the colors to align with your brand for a cohesive customer journey. To keep you informed, email notifications are dispatched for every new ticket and response, ensuring you never miss an update. Furthermore, this feature enhances engagement between your support team and customers, fostering a collaborative environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Appsero Yes 
CodeCanyon Yes 
Firmable Yes 
Flipdish No 
Harvel Yes 
NotificationX Yes 
Numerics Yes 
Support Genix Yes 

Integrations

Appsero No 
CodeCanyon No 
Firmable No 
Flipdish Yes 
Harvel No 
NotificationX No 
Numerics No 
Support Genix No 

Pricing Details

$10.75 per user per month
Free Trial No 
Free Version No 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Envato

Country

Australia

Website

elements.envato.com

Vendor Details

Company Name

Ticksy

Website

www.ticksy.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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