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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our passion lies in automating processes, which helps us eliminate tedious manual tasks that can be time-consuming. By streamlining these routines, we enable you to allocate that saved time towards adding greater value to your organization. Managing the ideal workforce while complying with various regulations is a nuanced task; even minor mistakes can lead to significant financial losses. This understanding drives us to continuously seek enhancements in our processes. We are committed to delivering value to everyone, from senior executives to front-line employees, as we recognize that the quality of service hinges on their contributions. Our focus is firmly on quality rather than quantity, and we prioritize customer satisfaction over extensive marketing efforts. Each client receives our dedicated attention and care, as we believe that positive word-of-mouth can surpass traditional advertising. Furthermore, we seamlessly integrate with existing systems, such as Active Directory, Time and Attendance, ACD, among others, ensuring you have comprehensive access to the information you require while optimizing operational efficiency. By embracing automation and integration, we strive to create a more efficient and responsive organization.

Description

Enhance your sales, support, and marketing strategies to meet customer expectations with our AI-powered solutions. In the fast-paced landscape of today’s interconnected market, a cohesive customer management system that integrates every client interaction is essential for achieving success. Impact CRM consolidates all necessary information into a unified interface, empowering your team to deliver an outstanding customer experience. By leveraging Machine Learning, Impact CRM derives insights from each interaction, assessing customer satisfaction effectively. It also safeguards your brand reputation by identifying potential issues caused by underperforming staff and mitigating compliance risks by pinpointing areas of concern. With ImpacTech, you can gauge customer sentiment, navigate compliance challenges, and maintain the integrity of your brand. Every organization understands that superior customer satisfaction is crucial; it not only enhances profitability but also fosters client loyalty. Furthermore, the invaluable advantage of organic word-of-mouth promotion generated by satisfied customers cannot be overstated. By prioritizing these elements, businesses can thrive and build lasting relationships with their clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Enigmai

Founded

2009

Country

Israel

Website

www.enigmai.com

Vendor Details

Company Name

Impact Tech

Country

Cyprus

Website

www.impactechs.com

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition No 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

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