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Description

In today's market, customers increasingly anticipate that businesses will offer self-service options as an integral part of their customer support. A core component of achieving a successful and satisfying self-service experience is the implementation of a robust knowledge management system (KMS). This system plays a crucial role in ensuring that the information available through self-service platforms is well-crafted, systematically arranged, and precisely tailored to meet the needs of users at the appropriate times, across various communication channels. When effectively optimized, a knowledge management system can significantly enhance the efficiency of self-service platforms, speed up the resolution of issues, and foster an enriching experience for customers. By leveraging data analytics, organizations can identify and rectify usability challenges, which in turn streamlines self-service workflows and enhances the overall customer journey. Additionally, shifting customer inquiries from immediate interactions to pertinent informational resources can drastically lower support costs, transforming substantial expenses into minimal ones. Ultimately, the integration of these strategies not only meets customer expectations but also positions organizations for long-term success.

Description

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Salesforce
Talkdesk
Zendesk

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Salesforce
Talkdesk
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

enghouseinteractive.com/products/knowledge-management/

Vendor Details

Company Name

Knowmax

Founded

2017

Country

India

Website

www.knowmax.ai

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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