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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Effectively overseeing and controlling communication costs within an organization is crucial for achieving an optimal balance between expenses and the advantages derived from today’s intricate unified communications frameworks. Enghouse Interactive offers Proteus, an advanced call accounting solution tailored for businesses of all sizes, which delivers in-depth analysis of communication systems. This application not only focuses on cost management but also addresses network oversight and strategic planning, enabling firms to pinpoint potential savings and enhance productivity, thus maximizing their communication system investments. Specifically designed for medium to large enterprises, Proteus Enterprise is a robust and scalable call accounting tool that offers comprehensive insights into all communication activities within a company, ensuring that resources are utilized efficiently and effectively. With such capabilities, organizations can strategically align their communication strategies with their financial goals.

Description

Streamline the management, reporting, and analysis of your UC&C platform and its components with ease. Our software equips you with the necessary tools to effectively oversee, report on, and scrutinize your UC&C platform and its related aspects. As the modern work environment evolves at a rapid pace, it becomes crucial to utilize these tools to guarantee that your UC&C investment yields the anticipated enhancements in productivity, cost reductions, and refined business workflows. With updates occurring every 60 seconds, you gain a near real-time overview of Unified Communication usage, featuring various dashboards that present insights on User Adoption, Employee Productivity, Call Quality, and Cost metrics. Experience customizable user interfaces, as you can adjust the arrangement of dashboards and select the information you wish to display. Additionally, filters can be applied to show only the most pertinent data. The click-through reporting feature allows for the generation of comprehensive reports straight from the dashboard interface, ensuring you have all the insights you need at your fingertips. This level of control empowers you to make informed decisions that enhance your organization’s communication strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Enghouse Networks

Founded

1984

Country

Canada

Website

enghousenetworks.com

Vendor Details

Company Name

MAF InfoCom

Country

Netherlands

Website

www.mafinfo.com/product/maf-icims-unified-communications-monitoring-analytics-reporting/

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

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