Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Connect and communicate with your customers efficiently while delivering the experience each customer demands, so you can grow faster, more profitably. When your customers have questions or need to get things done it’s important that you engage them effectively however they want. Your ability to create strong relationships with customers, foster loyalty, and ultimately drive profitable growth depends on it more than ever. Help customers quickly get answers or complete transactions on their own using self-service tools. Connect customers to the right resources when they need to meet face-to-face with a specialized expert. Empower employees with easy access to the information they need when customers need help. Our self-service solutions improve your customer’s experience, reduce call volumes, and drive growth and profitability for your business.
Description
Q-nomy aims to enhance every customer interaction by driving increased sales, boosting customer satisfaction, and enriching the overall experience. We believe that the key to fulfilling this goal lies in offering comprehensive Customer Experience Optimization. This approach customizes the unique journey of each customer through both digital and physical service platforms, aligning with their personal backgrounds, expectations, and specific needs. With Customer Experience Optimization, businesses can simultaneously deepen customer engagement and promote additional products and services, all while ensuring personalized interactions across various channels. Our commitment to realizing this vision is reflected in the ongoing refinement and development of our flagship product, Q-Flow, which we continuously improve to better serve our customers. Through these efforts, we aim to set a new standard in customer experience management.
API Access
Has API
API Access
Has API
Integrations
Google Calendar
Microsoft Outlook
Parsey
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Engageware
Founded
1999
Country
United States
Website
engageware.com
Vendor Details
Company Name
Q-Nomy
Founded
2002
Country
United States
Website
www.qnomy.com/q-flow-solution
Product Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Product Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Patient Scheduling
Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue