Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Engage in meaningful dialogue and proactive communication with your customers! Engagent is a cutting-edge Customer Interaction solution that enables real-time engagement with your clients through its advanced Artificial Intelligence (AI) and BOT systems, delivering timely responses, information, and assistance while also predicting user interests based on their browsing activities on your website or mobile app. This innovative solution enhances the service experience for both customers and users by utilizing machine learning technologies that comprehend inquiries and provide the most relevant answers in natural language. Moreover, Engagent facilitates quick, thorough assistance and proactive conversations through real-time self-service, ensuring a seamless experience. By offering a straightforward, 24/7 service for users, it also presents a cost-effective solution for your business. Notably, PAT's Engagent has been recognized in the Gartner Report “Market Guide for Virtual Customer Assistants” as one of the 28 key vendors in the global industry benchmark, affirming its status as a leader in the market. This recognition highlights the effectiveness and reliability of Engagent in enhancing customer interaction.
Description
Assist is an innovative chatbot solution powered by AI that offers customers tailored, contextually relevant, and prompt support options. Unique to the financial services sector, Personetics Assist stands out as the only digital self-service platform designed specifically for this industry. Currently, it is utilized by top financial institutions, delivering customized assistance to millions of users. Institutions that implement Assist experience enhanced operational efficiency, increased customer satisfaction, improved Net Promoter Scores, and recognition through prestigious industry accolades. This versatile solution can be seamlessly integrated across various customer engagement channels, including the bank's website, mobile applications, popular messaging services like Facebook Messenger, and voice-activated assistants such as Amazon Alexa. By providing such a comprehensive service, Assist helps financial institutions foster deeper connections with their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Alexa
No
Facebook Messenger
No
Plaid
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
PAT
Founded
1992
Country
Italy
Website
www.pat.eu
Vendor Details
Company Name
Personetics
Founded
2011
Country
United States
Website
personetics.com/assist/
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
Yes
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No