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Average Ratings 0 Ratings
Description
You'll always use a tool if you have only one hammer. EngagementHQ gives you a complete toolbox. You can mix and match the right online tools to meet your community engagement goals with our complete suite of listening and information, analysis, reporting, reporting, and relationship management features. Your community can discuss and debate relevant issues in a safe and interactive environment. These virtual post-it notes are a way for your communities to share their inspirations. With a simple "pin drop", you can gather feedback and photos on a map. Your community can better understand, empathize and relate to your project and others. Your community can upload comments in a simple, well-organized, and moderated area. You can ask questions in a controlled space that allows you to respond publicly or privately.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Campaign Monitor
No
Google Analytics
No
Mailchimp
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Granicus
Founded
1999
Country
United States
Website
granicus.com/solution/govdelivery/engagementhq/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Community
Content Management
No
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
No
Group Management
Yes
Ideation / Crowdsourcing
Yes
Member Directory
Yes
Membership Management
Yes
Social Media Management
No
Website Management
No
White Label
No
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Stakeholder Relationship Management
Community Investment Tracking
No
Stakeholder Assessment
No
Stakeholder Commitments Management
No
Stakeholder Complaint Management
No
Stakeholder Consultation Tracking
No
Stakeholder Engagement
No
Stakeholder Grievance Management
No
Stakeholder Information Management
No
Stakeholder Issues Management
No
Stakeholder Mapping
No
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No