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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Endera provides a robust, user-centric SaaS platform designed for the ongoing assessment of workforce risk, transcending conventional one-time background checks by offering real-time surveillance of employees, contractors, supply chain associates, and counterparts. This forward-thinking strategy allows organizations to swiftly detect and mitigate potential threats, including criminal activity or financial instability, thereby improving overall security and compliance efforts. The platform generates actionable, customized alerts based on defined parameters, facilitating effective risk management without requiring significant IT integration. By streamlining the evaluation process, Endera alleviates the administrative workload tied to routine re-screening, presenting a budget-friendly option that guarantees workforce reliability and safety. This ongoing monitoring not only assists in adhering to industry regulations but also fosters proactive risk management, enabling organizations to make well-informed choices. Additionally, the integration of such continuous oversight fosters a culture of safety and vigilance within the organization.

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$200 per user, per year
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Endera

Country

United States

Website

endera.com/our-solution/

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Product Features

Background Check

Batch Processing No 
Employment Screening No 
Online Applications No 
Screening Services Integration No 
Self Service Portal No 
Status Tracking No 
Tenant Screening No 

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management No 
Supplier Quality Control Yes 
Training Management No 

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