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Description

Endear is an AI-powered clienteling platform built for retail brands that need to operationalize customer relationships at scale. At its core, Endear consolidates data into a unified customer profile with purchase history, behavior, and preferences combined into a single view store associates can actually act on. From there, Endear AI automatically builds a prioritized opportunity queue by identifying who to reach out to, when, and what to say so teams spend less time digging through data and more time engaging customers. Outreach runs natively across SMS, email, and WhatsApp, and every interaction is tracked and attributed back to revenue. With more than 2,000 retail deployments worldwide and over $1 billion in attributed sales, Endear gives both store teams and the technical infrastructure behind them a platform that performs. For retail organizations serious about turning customer data into a measurable growth channel, it's built to deliver at scale.

Description

The Global Unified Commerce Ecosystem by New Black is a cooperative framework of partners committed to transforming the vision of unified commerce into a reality for retailers focused on customer experience. This initiative responds to the contemporary shopper's demand for a cohesive shopping journey across various platforms by guaranteeing clarity in transactional, inventory, and customer information throughout the entire purchasing process while also upholding stringent fiscal compliance. Realizing this level of integration necessitates improved connectivity among all systems and brand partners, working in harmony. The Global Unified Commerce Ecosystem empowers international retailers with cutting-edge solutions that not only elevate customer interactions but also foster business expansion. Furthermore, partners within this ecosystem operate on a global scale, enabling them to meet international growth aspirations while delivering consistent solutions and offering multi-lingual assistance to enhance customer engagement. Ultimately, this collaborative approach positions retailers to thrive in an increasingly interconnected marketplace.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adyen No 
Alloy Yes 
Attentive Yes 
Emarsys Yes 
Gladly Yes 
Google Cloud BigQuery Yes 
Heartland Retail Yes 
KWI Unified Commerce Platform Yes 
Kustomer Yes 
Lightspeed Retail Yes 
Microsoft Azure No 
Microsoft Dynamics 365 Yes 
NewStore Yes 
ReturnPro Yes 
Shopify Plus Yes 
Square POS Yes 
Teamwork Commerce Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Adyen Yes 
Alloy No 
Attentive No 
Emarsys No 
Gladly No 
Google Cloud BigQuery No 
Heartland Retail No 
KWI Unified Commerce Platform No 
Kustomer No 
Lightspeed Retail No 
Microsoft Azure Yes 
Microsoft Dynamics 365 No 
NewStore No 
ReturnPro No 
Shopify Plus No 
Square POS No 
Teamwork Commerce No 
WhatsApp No 
Zapier No 
Zendesk No 

Pricing Details

$350/mo
For complete pricing information, please visit our website.
Free Trial Yes 
Free Version No 

Pricing Details

Please contact us for details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Endear

Founded

2016

Country

United States

Website

endearhq.com

Vendor Details

Company Name

New Black

Founded

2015

Country

The Netherlands

Website

www.newblack.io

Product Features

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting No 
Loyalty Program Yes 
Mobile Access No 
Multi-Store Management No 
Order Management Yes 
Product Configurator No 
Promotions Management Yes 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart Yes 
Templates No 

Headless eCommerce

API Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Touchpoints Yes 
Integrated Development Environment (IDE) Yes 
Inventory Optimization Yes 
Web/Mobile App Development Yes 

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management Yes 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management Yes 
eCommerce Yes 

Alternatives

Alternatives

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