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features
design
support

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Write a Review

Description

Endear is an AI-powered clienteling platform built for retail brands that need to operationalize customer relationships at scale. At its core, Endear consolidates data into a unified customer profile with purchase history, behavior, and preferences combined into a single view store associates can actually act on. From there, Endear AI automatically builds a prioritized opportunity queue by identifying who to reach out to, when, and what to say so teams spend less time digging through data and more time engaging customers. Outreach runs natively across SMS, email, and WhatsApp, and every interaction is tracked and attributed back to revenue. With more than 2,000 retail deployments worldwide and over $1 billion in attributed sales, Endear gives both store teams and the technical infrastructure behind them a platform that performs. For retail organizations serious about turning customer data into a measurable growth channel, it's built to deliver at scale.

Description

The retail sector is rapidly evolving from B2B to B2C and even B2B2C, as businesses strive to keep up with a landscape where almost every purchase is influenced by digital interactions; in this environment, having the agility to adapt can mean the difference between success and failure. With the integration of physical and digital shopping experiences now a reality, retailers must be equipped to sell, engage, and fulfill across various platforms without limitations. Manhattan Active® Omni stands out by providing a cohesive solution for sales, engagement, and fulfillment through a single cloud-native application, offering the necessary flexibility and scalability to effectively meet the demands of omnichannel customer interactions. Developed in the cloud, Manhattan Active Omni includes a comprehensive suite of order management, inventory, fulfillment, customer engagement, and point of sale capabilities, ensuring that it remains up-to-date and highly adaptable. This innovative platform not only streamlines operations but also empowers retailers to enhance their customer service and drive profitability in an increasingly competitive market.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alloy Yes 
Attentive Yes 
Emarsys Yes 
Google Cloud BigQuery Yes 
Gorgias Yes 
Iterable Yes 
KWI Unified Commerce Platform Yes 
Lightspeed Retail Yes 
Microsoft Dynamics 365 Yes 
Powerfleet No 
Rayven No 
ReturnPro Yes 
Shopify Yes 
Shopify Plus Yes 
Square POS Yes 
Teamwork Commerce Yes 
Vend Yes 
WhatsApp Yes 
Zendesk Yes 
Zentup No 

Integrations

Alloy No 
Attentive No 
Emarsys No 
Google Cloud BigQuery No 
Gorgias No 
Iterable No 
KWI Unified Commerce Platform No 
Lightspeed Retail No 
Microsoft Dynamics 365 No 
Powerfleet Yes 
Rayven Yes 
ReturnPro No 
Shopify No 
Shopify Plus No 
Square POS No 
Teamwork Commerce No 
Vend No 
WhatsApp No 
Zendesk No 
Zentup Yes 

Pricing Details

$350/mo
For complete pricing information, please visit our website.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Endear

Founded

2016

Country

United States

Website

endearhq.com

Vendor Details

Company Name

Manhattan Associates

Founded

1990

Country

United States

Website

www.manh.com/active/omni

Product Features

Product Features

Retail Management

CRM No 
Commission Management No 
Email Marketing No 
Employee Management No 
Loyalty Program No 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management No 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management No 
eCommerce No 

Alternatives

Alternatives

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